CeeStyle

Returns & refunds

# Returns and Refunds Policy

At CeeStyle, customer satisfaction matters to us. If there's a problem with your order, please contact us so we can help resolve it.

1. Eligibility for Returns

You may request a return if:

  • You received a damaged or defective item.
  • You received the wrong product.
  • The item received significantly differs from its description.

Items must generally be unused, unworn, unwashed, and returned with their original tags and packaging, where applicable.

2. Items That May Not Be Returned

For hygiene and product-protection reasons, certain items may not be eligible for return unless they are defective, incorrect, or otherwise covered by applicable consumer protection laws. These may include underwear, swimwear, and personal accessories.

3. Return Request Period

Please contact CeeStyle within 7 days of receiving your order to request a return. Include your order number, a description of the issue, and clear photographs where relevant.

Your return request must be approved before you send an item back.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

5. Exchanges

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

6. Return Shipping Costs

If an item is damaged, defective, or incorrectly supplied, CeeStyle will work with you to determine a fair resolution for the return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs, where permitted by applicable law.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once an order has been processed or dispatched.

8. How to Request a Return

Contact our customer service team with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Supporting photographs, if applicable

We will provide the next steps after reviewing your request.

9. Contact Us

For returns, refunds, or order concerns, please contact us through the customer service details provided on our website.

Please note: This policy does not limit any consumer rights you may have under applicable law.